​1. What makes the ErgoChair unique?
The ErgoChair is designed to meet the unique needs of little people, with custom adjustments to accommodate a range of body types, sizes, and specific physical requirements.

2. Can the ErgoChair be customized?
Yes, the ErgoChair is fully customizable. It can be tailored to specific height requirements, fabric choices, footrest and armrest options, and more.

3. How do I place an order?
Please reach out to us directly through email at [email protected] or by phone at 954-304-2987. We prefer to take orders this way to ensure we capture all of your customizations accurately.

4. What is the price range for an ErgoChair?
The price of an ErgoChair can vary from $550 to $2000, depending on the chosen customizations such as fabric type, footrest, armrest, and pneumatic lift height.

5. How long does it take to build and deliver an ErgoChair?
Typically, from the point of order confirmation, it takes around 4 to 6 weeks for the chair to be manufactured and delivered.

6. Is there a discount for bulk orders?
Yes, we offer a 10% discount for orders of 5 chairs or more.

7. What type of surface is the ErgoChair suitable for?
The ErgoChair is designed for both carpet and hard surfaces. We offer different types of casters to best suit the surface where the chair will be used.

8. Do you accept Purchase Orders from school systems or corporations?
Yes, we gladly accept Purchase Orders from school systems and corporations.

9. What is your return policy?
Due to the custom nature of our products, we only accept returns in case of manufacturing defects or shipping damage.

10. Where are the chairs manufactured and shipped from?
Our chairs are manufactured and shipped directly from Ontario, Canada.

11. Are there any additional shipping costs?
No, there are no additional shipping costs for orders within the United States and Canada.

12. How do I choose the right size chair?
We assist you in determining the correct size and features for your ErgoChair. To ensure a perfect fit, we will need some specific measurements from the intended user. Please refer to our Technical Details page or contact us directly for more information.

13. Can I get help with my medical insurance claim for the ErgoChair?
We are more than happy to provide all the necessary documentation for you to submit to your insurance company for reimbursement. However, we do not handle insurance claims directly.

14. What is covered under your warranty?
Our chair manufacturer, ergoCentric, provides a lifetime warranty for all of its Office Seating products against defects and functional failure of materials including the pneumatic lift, as long as the chair is in use by the original purchaser. However, there are exceptions to this warranty:

• The mechanisms, arms, foam, and fabric are covered for ten years from the date of purchase.
• Vinyl is warranted for five years from the date of purchase.

Please note that these warranties do not apply to products that must be replaced because of normal wear and tear, negligence, abuse or accident, shipping damage, or product use other than in accordance with written instructions and warnings. For more details, you can visit the official ergoCentric warranty page here.
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​15. What fabric and color options do you offer for your chairs?
​Our chairs are available in a variety of fabrics, each designed to enhance the ergonomic function of the chair. Our ergoCentric Approved Fabrics have been tested for quality, durability, and ergonomic function when used on our chairs. Here are the available fabric options:

• Woven: Air Knit (Grade 1), Open House (Grade 1), Punch Card (Grade 1), Teknit (Grade 3)*
• Leather: Madras
• Other: Nytek (Grade 6), Frixion (Grade 6), Nymatrix (Grade 8)*

Please note:

• Teknit is not offered with tailored upholstery.
• The lead time for Nymatrix is 15 days.
• Due to color variations on different monitors, the actual fabric color may vary from what’s viewed.

Apart from the approved fabrics, we offer additional upholstery options that are not part of the Approved Program. For more information on these, please contact customer service or your local representative.
Our ergoCentric Approved Fabrics are always in stock, shipped in 10 business days or less, and are guaranteed for 10 years. For more details, you can visit the official ergoCentric fabric options page here.


If you have further questions or need more information, don't hesitate to contact us at [email protected] or by calling 954-304-2987. We're here to assist you with any inquiries and guide you through the process of finding the perfect ergonomic solution for your needs.